Job Title: Part Time Desk Ambassador
Reports to:
Arts & Wellness Center Office Manager
Compensation and Employment Terms:
$12/hour for 10-15 hours/week; must be able to work some evenings and 2 Saturdays each month. This is a part-time position with no benefits associated. Work must be completed on-site at the Broadmoor Arts & Wellness Center (3900 General Taylor) and Keller Community Center (4300 S Broad). The Arts & Wellness Center is open Monday-Friday 9am-9pm, Saturday 9am-2pm, and the Keller Community Center is open Monday-Thursday 10am-6pm and Friday-Saturday 10am-5pm.
To Apply:
Fill out the Google Form below and email weekly availability to careers@broadmoorimprovement.com
Position Description:
The Broadmoor Improvement Association seeks a part-time Desk Ambassador to join our team to provide excellent customer service to the diverse community members that utilize and visit the Broadmoor Arts & Wellness Center and Keller Community Center. This is a great opportunity for someone looking to build their skills and experience in a vibrant, community-based setting that serves the Broadmoor neighborhood. The ideal candidate will understand what it means to work as part of a team to deliver professional customer service.
​
Senior citizens, Spanish speaking individuals, and Broadmoor residents are strongly encouraged to apply.
Job Duties:
Customer Service (75%):
-
Greet all visitors to the Center at the front desk.
-
Answer phone calls, field questions, and refer inquiries to the appropriate BIA or library staff.
-
Provide tours of the facility, referring individuals to the website for space rental requests.
-
Maintain event sign-in sheets for tracking attendance.
-
Assist rental clients in setting up, ensuring access to technical equipment and supplies.
Facility Management (15%):
-
Follow policies and procedures to safely open and close the building.
-
Maintain and organize the community flyers and front desk area.
-
Check rental spaces, bathrooms, and kitchen for cleanliness and replenish supplies.
-
Report any facilities issues to the appropriate BIA staff member.
Data Entry (10%):
-
Log any referrals made to BIA services in a Google form.
-
Log attendance information for Arts & Wellness Center events in a Google form.
Required Qualifications:
The ideal candidate for the Desk Ambassador position will demonstrate the ability to:
-
Provide excellent customer service to the diverse tenants, clients, and community members.
-
Maintain a professional and respectful attitude, even when working with challenging individuals.
-
Think creatively to solve problems and identify team members to ask for help when necessary.
-
Work collaboratively as part of a team to foster a friendly and welcoming environment.
-
Maintain confidentiality and anonymity of all visitors, especially BIA counseling clients.
-
Utilize the Google suite, including Gmail and Google Forms, for communication and logging attendance.
Physical Demands:
While performing the duties of this job, the employee is regularly required to:
-
Stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
-
Specific vision abilities include close vision requirements due to limited computer work.
-
Light to moderate lifting is required.
-
Regular, punctual attendance is required.
Background:
The Broadmoor Improvement Association is a non-profit neighborhood organization, founded in 1930, that serves people who live, learn, work, worship and play in Broadmoor through a coordinated network of anchor institutions, faith-based partners, businesses and community partners.
Equal Opportunity Employer:
The Broadmoor Improvement Association does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, gender identity, marital status, disability, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.